Shipping Policy

THE MINDS BPO
Address: Shalimar Square Basement Co-Working Space, Shalimar Link Road, Mughalpura, Lahore
Phone: 0328-8900003
Email: BPO9195336@gmail.com

Shipping Policy

At THE MINDS BPO, we are committed to providing reliable and efficient delivery of our IT services. This Shipping Policy outlines our terms and conditions regarding the delivery of physical products (if applicable) or the provision of services.

1. Delivery of IT Services

1.1 Digital Services
All IT services offered by THE MINDS BPO are primarily digital and are delivered electronically. Upon successful completion of payment and agreement terms, the services will be provided through secure digital channels such as email, cloud platforms, or direct system integration.

1.2 Service Activation Timeline

  • Services will be activated within 1-3 business days of order confirmation unless otherwise agreed.
  • For custom IT projects, timelines will be determined based on the project scope and communicated to the client in advance.

2. Shipping of Physical Products (If Applicable)

2.1 Products
If your IT solution includes hardware or physical products, shipping details are as follows:

  • Shipping Provider: Reputed courier services (TCS, Leopards, DHL, etc.).
  • Shipping Area: Nationwide delivery within Pakistan. For international shipping, additional charges and timelines may apply.
  • Shipping Time: 5-7 business days for local deliveries; international timelines will be communicated upon request.

2.2 Shipping Charges

  • Shipping charges will vary based on the product’s weight, dimensions, and destination. Detailed costs will be provided during the checkout process.

3. Order Tracking

  • For physical products, tracking information will be provided via email or SMS once your order has been dispatched.
  • For digital services, progress updates will be communicated as per the agreed schedule.

4. Returns and Refunds

  • Digital services are non-refundable once delivered.
  • For physical products, returns are accepted within 7 days of delivery if the item is defective or not as described. Please contact us at BPO9195336@gmail.com to initiate a return.

5. Contact Information

For inquiries related to shipping, delivery, or services, please reach out to us:

THE MINDS BPO reserves the right to update this Shipping Policy at any time. Changes will be communicated via email or posted on our official website.

Thank you for choosing THE MINDS BPO!