Refund Policy

At THE MINDS BPO, we strive to provide top-notch IT services and ensure customer satisfaction. However, we understand that there may be circumstances where a refund is requested. Below is our refund policy:

1. Eligibility for Refund

Refunds are applicable under the following circumstances:

  • Service Non-Delivery: If the agreed-upon services are not delivered within the specified timeframe.
  • Service Quality Issues: If the service provided does not meet the agreed-upon standards, as per the service agreement or contract.
  • Duplicate Payments: In cases where duplicate payments are made due to system errors or user mistakes.

2. Non-Refundable Cases

Refunds will not be granted under the following conditions:

  • Change of Mind: If the client changes their mind after the initiation of the service.
  • Partial Service Utilization: If the client has used part of the service and then requests a refund for the unused portion.
  • Breach of Agreement: If the client violates the terms and conditions stated in the service agreement.

3. Refund Request Process

To initiate a refund:

  1. Contact Us: Send an email to BPO9195336@gmail.com or call us at 0328-8900003 to submit your request.
  2. Provide Details: Include your name, contact information, the reason for the refund, and any supporting documentation.
  3. Review Process: Once we receive your request, our team will review it within 7 business days.
  4. Refund Decision: You will be notified of the decision via email or phone. If approved, the refund will be processed within 10-14 business days.

4. Refund Method

Refunds will be issued through the original payment method used by the client. Alternative methods may be arranged upon mutual agreement.

5. Contact Information

For any questions regarding our refund policy, feel free to reach out to us at:

  • Phone: 0328-8900003
  • Email: BPO9195336@gmail.com
  • Address: Shalimar Square Basement, Co-Working Space, Shalimar Link Road, Mughalpura, Lahore

Note: THE MINDS BPO reserves the right to update this refund policy as necessary. Any changes will be communicated to clients in a timely manner.

Thank you for choosing THE MINDS BPO for your IT service needs.